Sunday, October 7 

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4:00 – 6:00 pm	Registration & Restaurant Desk
6:00 – 7:30 pm	Opening Reception at Renaissance Cleveland Hotel
7:30 pm	Dinner on Own

Monday, October 8

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8:00 – 8:30 am	Networking Breakfast
8:30 – 9:30 am	Welcome, Introduction & DMO Item Exchange
9:30 – 10:30 am	General Session: Bar Z Adventures
10:30 – 10:45 am	Networking Break
10:45 – 11:45 am	Discussion: Community Relations This panel discussion featuring Elise Yablonsky, Positively Cleveland, Nancy Reynolds, Visit Pittsburgh, Susie Townsend, Visit Indy will explore how to work with the community to create a vital tourism destination.
11:45 am – 1:00 pm	Networking Lunch
1:00 – 2:00 pm	Discussion: Volunteer Management Thought leaders from Business Volunteers Unlimited will discuss ways to strengthen volunteer management including: managing varying age groups, encouraging volunteers to be more proactive and sales oriented.
2:00 – 3:00 pm	General Session: Frederick Tourism Visitors Center Learn about Frederick’s decision making process in opening a new visitor center, the planning and design process, and how it has performed in real life since opening in April 2011.
3:00 – 3:15 pm	Networking Break
3:15 – 4:15 pm	General Session: Global Greeter Network
5:00 – 6:00 pm	Tour of CLE+ Visitor Center
6:30 – 8:30 pm	Hosted Group Dinner

Tuesday, October 9 

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8:00 – 8:30 am	Networking Breakfast
8:30 – 9:30 am	General Session: Cooperative Marketing of Visitor Centers and Visitor Services Led by DMAI's Victoria Isley, learn how DMOs can work collectively to leverage resources and collaborate to elevate the role of DMOs in consumer channels. An opportunity to share a conceptual idea, brainstorm and discuss what role DMAI might be able to play.
9:30 – 9:45 am	Networking Break
9:45 – 11:00 am	Roundtable Discussions -Retail: Is it worth it?  Unique Merchandise -Promoting Visitor Services -Mobile Concierge Program -Assisting Visitors with Disabilities
11:00 am – 12:00 pm	Discussion: Mobile Visitors Centers
12:00 – 1:00 pm	Networking Lunch
1:00 – 2:00 pm	60 Ideas in 60 Minutes
2:00 – 2:30 pm	Discussion and Meeting Wrap Up

* as of August 30, 2012. Subject to change.